Enchanted Bridal agrees to provide you with the Goods on the following terms and conditions:

 

This website is operated by Enchanted Bridal Pty Ltd. The terms “we”, “us” and “our” refer to Enchanted Bridal Pty Ltd. By using this website and placing an order for any of the services available here is acceptance by you, the user/consumer of all terms & conditions.

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1. Terms and Conditions to Govern
You accept the invoice by submitting the order online or in-store. If you place an order you agree to these terms and conditions. These terms and conditions represent the final and complete agreement of the parties and no terms or conditions in any way modifying or changing the provisions stated herein shall be binding upon Enchanted Bridal Pty Ltd. If any term, clause or provision is declared to held invalid by a court of competent jurisdiction, such declaration or holding shall not affect the validity of any other term, clause or provision herein contained.

3. Payment
On placing the Order you must pay the deposit or the online deposit if you are ordering the Goods online.  The balance 50% is payable once your order has been completed.  The remainder of the Recommended Retail Purchase Price (RRP) must be paid in full prior to collection or postage of the Goods.

4. Cancellation
If you then cancel the Order for any reason after 48 hours (2) days from the date of the Order, you agree and acknowledge that the deposit or 50% of the RRP is forfeited.
If you cancel the Order within 48 hours (2) days of the date of the Order, your Deposit or Online Deposit will be refunded.

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5. GST
Unless expressly included, the consideration for any supply under or in connection with the Quote does not include GST.

To the extent that the supply of the Goods is a taxable supply the recipient must pay, in addition to the consideration provided under this document for that supply (unless it expressly includes GST) an amount (additional amount) equal to the amount of that consideration (or its GST exclusive market value) multiplied by the rate at which GST is imposed in respect of the supply. The recipient must pay the additional amount at the same time as the consideration to which it is referable.
 

6. Measurements & sizing
Our dresses can be ordered in standard sizes only.  If you place your order in store we will take your measurements and advise on sizing, however we cannot take responsibility if the fit is not to your liking. We also cannot take responsibility if your body measurements change.

If you place an order online you will receive the size you order, which will be entirely your responsibility. We highly recommend you have measurements taken by a professional.

 

As each gown is hand made to order it is unique and as such any slight variations are to be expected and accepted, in accordance with Australian Consumer Law. We will take full responsibility for any faults under the Australian Consumer Law. Please inspect your goods and advise us within 48 hours (2days) of receiving the goods if you deem there is a fault. Our gowns are all quality controlled before leaving our studio.

  

7. Substitution
If the material you have requested at the time of the Invoice and/or Order is unavailable or becomes unavailable, the dressmaker will endeavour to find a replacement material that is as close a match as possible to the ordered material. You agree that if the exact shade, style or colour of the material is or becomes unavailable you will allow the dress maker to provide you with the closest substitutes. You agree and acknowledge that you will not be provided with a refund of the Purchase Price if a substitution material is required.

8. Delivery
The time periods outlined in this clause for the making of the Goods begins when we have received the deposit, measurements and final confirmation for the Goods. The Goods will take approximately 16-20 weeks to be made.
Work will not be undertaken on Goods over public holidays, Christmas and Easter holidays and any other holiday periods, including overseas holiday periods. We can not take responsibility if you do not leave enough time prior to your wedding date or event to receive the Goods

Any delivery times made known to you are estimates only. You agree that we will not be liable for any late delivery and I will not be liable for any loss, damage or delay occasioned to you or any other person(s) arising from late delivery. Please get in touch if you are unsure if you have enough time to receive your Goods.

9. Quality & Satisfaction guarantee
Prior to any order made, whether online or in-person, you guarantee that you have seen the quality and workmanship of the dresses and it is acceptable and meets your satisfaction.  The quality and craftmanship can be seen in-store. Please note due to screen resolution, fabric colours may appear lighter or darker in person.

We can provide customisation on our gowns, at an additional cost, however we cannot take responsibility for any customisation that does not meet your expectations.

Each gown is made individually please be as clear as possible on any customisation & please be aware that your descriptions/photos/instructions are open to interpretation and this is at your own risk.

 
If you order online or in-store and the Goods require alterations due to a fault on my part, which is acknowledged by me as my error, I agree to pay for alterations to be made by a specialist bridal tailor of my choosing.

 

Please note that fine marks / scratches on the materials may occur during the dressmaking process.  By accepting these terms and conditions, you give your full consent that the dressmaker use her initiative to work around any marks / scratches that may occur.
 
10. Damaged Delivery
You agree and acknowledge that the Goods are sent to you using registered mail with Australia Post or via local courier.
The Goods will be fully quality controlled prior to postage so please thoroughly check the goods as soon as they arrive. We can not be responsible for any damage to the Goods, which occur during the transit period when they are in the possession of Australia Post  or Courier staff. Any claims made for damage will need to be made through Australia Post/Courier company.

Please advise immediately if there is any damage to your Goods.

You agree to let me know of any issues with your Goods within 48 hours (2 days) of receiving them.

 

11. Return Policy
Please choose carefully as we do not offer exchange or refund on any custom-made or off the rack purchases, unless the item is faulty, in accordance with Australia Consumer Law.

 

12. Retention of Title
We will retain the Goods until such time as the whole of the Purchase Price has been received in cleared funds by Enchanted Bridal Pty Ltd.

13. Force Majeure
We can not be liable for failure to perform our obligations resulting directly or indirectly from or contributed to by acts of God; acts of you, civil or military authority, including wage and price controls; fires; war; riot; delays in transportation; lack of or inability to obtain raw materials (including energy sources), components, labour, fuel or supplies; or other circumstances beyond my reasonable control, whether similar or dissimilar to the foregoing. If certain quantities are affected and other quantities are not, the quantities affected shall be eliminated without liability, but the agreement shall remain unaffected. We may during any period of shortage due to any of said causes, allocate its supply of such raw materials among its various users thereof in any manner which we deem fair and reasonable. In no event shall we be liable for special or consequential damages for any delay for any cause.

14. Exclusion of Warranties and Limitation of Liability
Except as may be set out in these terms and conditions and the Invoice, I make no express warranties or representations in relation to the Goods or its delivery. To the full extent permitted by law I exclude all implied warranties and conditions under statute or general law as to merchantability, description, quality, suitability, fitness for purpose or otherwise.

We can not be liable for loss of profit, indirect, consequential, or incidental loss, damage or injury in connection with the Goods. However, the goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The provisions upon which you may make a claim under this warranty for defects are in accordance with these terms and conditions.

15. General
No waiver by us of any default, breach or repudiation by you will affect our rights in respect of any further or continuing default, breach or repudiation. These terms and conditions supersede and replace any arrangements, representations, agreements or understandings made or existing between you and Enchanted Bridal Pty Ltd and (except as otherwise may be agreed in writing) constitute the entire agreement relating to the supply of the Goods. If there are any inconsistencies between these terms and conditions and any information contained on my website, the provisions in these terms and conditions shall prevail. These terms and conditions will be construed in accordance with the laws of New South Wales.

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