FAQ

Frequently Asked Questions

 

Can I see the dresses in person?

We currently operate in Sydney and you can book a consultation with us to view the dresses in person before you proceed with a purchase. Please contact us to book a consultation. 

 

Why does it take 3 months to be prepared and ready to be shipped?

When we first went to enquire about wedding dresses, most stores advised us to allow 8 months for a dress to be received. At Enchanted Bridal, we work directly with wedding dress suppliers.

Once you have decided on a dress and proceed to purchase, we place an order directly with our supplier.

Each dress is made to order, just for you. This means that it can take approximately 3 months before you receive your dress (domestic only).

We will make sure that we keep you informed along the way, letting you know when your dress has reached each key milestone: Order with supplier placed, dress making complete, and shipping.

 

How long does International Shipping take?

For International customers, please allow an additional 2 weeks to receive your dress.
Bespoke designs can take longer.

 

Where is the Sydney location where I can pick up?

We currently operate from the St George Area in Sydney. Once your dress has arrived, we will provide you with a location to pick up your dress. 

 

Change of mind?

Refunds will not be available for change of mind. If there is a manufacturing issue with the dress we will look at organising a repair or replacement with you.

 

What are the dresses sizes based on?

Australian
size

XS/S/M/L

 

6

XS

Bust: 79cm
Waist: 61cm
Hip: 89cm

8

S

Bust: 84cm
Waist: 66cm
Hip: 94cm

10

M

Bust: 89cm
Waist: 71cm
Hip: 99cm

12

L

Bust: 94cm
Waist: 76cm
Hip: 104cm

14

XL

Bust: 99cm
Waist: 81cm
Hip: 109cm

16

XXL

Bust: 104cm
Waist: 86cm
Hip: 114cm

18

XXXL

Bust: 109cm
Waist: 91cm
Hip: 119cm

 

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Need it urgently? Please Contact Us to discuss express shipping options (subject to availability).

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Live in Australia?

Please select ‘Pick up from Store’ during checkout. Once we receive your dress, it can be picked up from our Sydney address*

*Pick up Location will disclosed in a following email after the dress has landed in Sydney.

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All dresses will be ironed before picking up, Free of Charge.

Dresses shipped domestically and internationally will also be ironed but please be advised that the through the packing and shipping process, there will be creases*

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Any further question? send us an email at enchantedbridalau@outlook.com